Our Refund & Return Policy
At Laptop Market, we aim to provide our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we are here to help.
1. Returns
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You may return an item within 7 days of purchase if it is unused, in its original packaging, and in the same condition as when you received it.
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A valid receipt or proof of purchase is required for all returns.
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Returns are not accepted for:
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Products damaged due to misuse or negligence.
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Software or digital products.
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Clearance or “as-is” items.
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2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 working days and issued through the original payment method.
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Shipping fees are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.
3. Exchanges
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We replace items only if they are defective or damaged upon delivery.
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If you need to exchange an item for the same product, please contact us within 7 days of receiving it.
4. Warranty
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Brand new laptops and accessories may come with a manufacturer’s warranty. Warranty terms and coverage depend on the brand and product type.
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Used laptops are covered by [Insert Your Warranty Period] unless stated otherwise at the time of purchase.
5. How to Return
To initiate a return, please contact us at:
Laptop Market
901, 1 Kotte Rd, Sri Jayawardenepura Kotte, 10100, Sri Lanka
070 335 3826
info@laptopmarket.lk
We will provide you with instructions on how to return your product.